What is the turnaround time for custom services?

Turnaround time for custom services varies based on responsiveness and project details.

Once your order is placed, you’ll receive a purchase confirmation email containing a short questionnaire. Work begins within 48 hours of the completed questionnaire being submitted.

After reviewing your responses, we’ll reach out via email to confirm the desired aesthetic. Once confirmed, production begins immediately.

You’ll receive a draft for review, where revisions may be requested. If revisions are needed, please allow up to 24 hours per revision. Prompt feedback helps ensure the fastest possible completion.

Final delivery timing depends on how quickly required information and approvals are provided throughout the process.

How can I contact support?

We’re happy to help. Please reach out via email, and you can expect a warm, thoughtful response within a reasonable timeframe.

Can I use the content for my business?

Yes. All visuals are provided for professional and commercial use across websites, social media, and marketing materials.

Resale, redistribution, or re-licensing of the files is not permitted.

Do you offer revisions on custom services?

Yes. For custom AI services, you’ll receive a draft and may request adjustments at that stage.

Once the final files are approved and delivered, additional revisions are not available.

Are your products digital or physical?

All House of Bellamy offerings are 100% digital. We provide AI-generated visuals, photoshoots, mockups, videos, and digital resources delivered electronically. No physical items are shipped.

Do you accept returns or refunds?

Due to the digital nature of our products, all sales are final. During the drafting stage of custom services, the images are revised until customer satisfaction. Once the customer has approved the final product, that makes the service completed, therefore making a refund unavailable. The only time a refund is offered is for custom services where the customer is unable to be satisfied with their services during the drafting stages.



How do I receive my files?
  • Instant downloads are available immediately after checkout.

  • Custom services are delivered digitally via email once finalized.